Fleet Management Assistant/Junior Service Writer Training
Fleet coordination, service-desk communication, and digital administration
Duration: 9 weeks
Prerequisite: Required
Pre-assessment: Required
What does a Fleet Management Assistant / Junior Service Writer do?
A Fleet Management Assistant/Junior Service Writer supports the day-to-day administration and coordination of a company’s vehicle fleet and service operations. They schedule maintenance, monitor fuel use, and ensure safety compliance. Using specialized software, they optimize routes for efficiency, coordinate repairs, and maintain accurate records. Their role contributes to cost-effectiveness and reliable transportation logistics for the organization.
What does this program include?
The 9 week Fleet Management Assistant/Junior Service Writer Training program provides a comprehensive overview of key aspects in fleet management. Covering fundamental topics such as the role of a fleet manager, basics of fleet operations, vehicle acquisition, and maintenance, the course delves into crucial areas like safety procedures, compliance, materials, and inventory management. Participants will gain practical insights into managing inventories, implementing maintenance programs, and leveraging digital tools for efficient fleet operations. With a focus on hands-on activities and real-world applications, this program equips individuals with the necessary skills to excel in fleet management, making them valuable assets in the dynamic and essential realm of vehicle fleet operations.
Curriculum Overview
Shop orientation, safety documentation and mechanical terminology
- Work orders, the 3 C’s, digital records and Excel repair tracking
- Parts, purchasing, inventory, preventive maintenance and OEM research
Compliance, telematics, fleet KPIs and service scheduling
Customer intake, estimates, approvals, updates and difficult conversations
Integrated fleet and service-desk simulation with final assessment
Career Pathways
Fleet assistant
Junior service writer
Shop administrator
Parts/procurement support
